Messaging is a tool available to all agents and brokers with all contacts, as long as they have valid up to date contact information. To access messages with a specific contact, you can find them under the 'Messages' tab under their profile. Within messages, there is a tab for 'sent messages,' 'taken messages,' and 'text messages.' You can learn more about SMS messages here: https://propertybase.zendesk.com/knowledge/articles/360013013560/en-us?brand_id=360001640592.
And more about creating a new message here: https://propertybase.zendesk.com/knowledge/articles/360013096339/en-us?brand_id=360001640592.
How does this differ for agents?
Messaging is viewable by Admin, Broker, and Agent level users.