Why am I Not Receiving Leads? Follow
You're all set up. You're ready to go!
So, where are your leads? Let's get to the bottom of this!
If you're an existing client, please scroll down.
If you are a new client, it does take several days before you will start receiving leads.
Typically, it takes between 24 - 48 hours after the account has been set up for leads to arrive.
If you've been with us for a while and you're not receiving leads, you'll need to investigate which of the following issues you might be having:
The credit card you have on file may be out-of-date or invalid. If your payment was declined because your credit card is no longer valid, our Billing team will make 6 attempts to contact you (3 phone calls, 3 emails). If we cannot reach you, your account is put on hold, and you will not receive leads.
Natural Lead Fluctuation
Leads do not necessarily arrive daily. (Oh, how we wish they did!) There is an ebb-and-flow to lead volume based on a variety of factors — seasonal trends, oversaturation, or competition from other advertisers (even non-real estate related).
Ad Campaign Cycle
Ad campaigns are set up on a monthly cycle and tend to follow a "bell curve." At the beginning of the ad cycle, the Campaign starts off slow and builds momentum towards the middle, before slowing down again towards the end.