We have transitioned to a new accounting system as of May 2019. Customers should expect to receive an email from us asking that they register for our new accounting software to ensure continuous service. Some frequently asked questions are detailed below.
Q: I did not receive the email, who is the email from?
A: Please check your spam folder. The email was sent from
on Tuesday, May 21 2019.
Q: I already updated my credit card information last month. Why do I need to update this information again?
A: We are asking that all of our clients log into the site to provide their credit card/ACH details prior to the June invoicing as the credit card information we previously had on file was stored in an encrypted server, which did not allow us to bring the data over into our new system. Please be assured that this new system is also a completely secure site and is PCI Compliant, and will provide a better user experience for accessing and paying your invoices.
Q: What payment methods are available in this new system?
A: Credit card or ACH payments can be set up directly through the customer portal.
Q: Once I provide my credit card/ACH info, can the payments still charge
automatically each month?
A: Yes, you will just need to check the checkbox at the bottom of your payment information screen labeled "Store Account and Set as Default" once your payment details are filled out
Q: May I receive a payment receipt?
A: A payment receipt will automatically be sent to you once your payment is successfully processed. If the payment declines, you will also be notified right away via email with a "Pay Now" link to enter your credit card information and pay the invoice.
Additional questions about the new accounting and invoicing system should be directed to